Returns and Damages Policy for Boutiques

THE RETURN PROCESS

The Return Request

  • The retailer must make the return request within 3 business days of receiving the shipment
  • The return request should be made to your Sales Representative/ Account Manager
  • All return requests MUST be accompanied by images, preferably video
  • Product should not be discarded until issue is resolved

The Claim Decision

Your Sales Rep will submit your claim within 1 business day of receipt

Within 3 days of receiving the claim Brand will make a determination if a physical return is required.

  • If a physical return is required, at that time Customer Service will create a return label.
  • The retailer must return the damaged goods within 7 days off receipt of the return label.
  • The label will expire after 7 days
  • If the claim is denied and the goods deemed salable the product will be returned to the retailer at their expense

Within 3 days of receipt CS will advise the sales rep of the decision on the damage claim, who will advise the retailer

If the claim is approved a credit memo will be issued for the amount of the return

If the claim is denied and the goods deemed salable the product will be returned to the retailer at their expense

Customer Service Time Line

General customer service issues, such as invoicing discrepancies and shortages and overages should be reported

to your Sales Representative with 5 business days of the occurrence.

Your Sales Representative will submit your claim within 1 business day of receipt

Brand will resolve the issue and advise the Sales Representative of the decision within 5 – 10(*) business days,

who will advise on each issue

*Subject to change